April 14, 2014

Big changes ahead, Service, Tax Day Promotion, Big Data VinTank Style

Big Changes Ahead

In the coming months we will be bringing some major changes to VinTank. One of the biggest will be combining our old platform into the new Version 2.0. It is a herculean task that we’ve been doing for months now moving 10′s of millions of conversations, millions of consumers, and most importantly, IMPROVING the way we bring you organic mentions about your brands. We are weeks away from this transition and there will only be one log in for VinTank after we merge the two platforms. That being said, with the merger of the old VinTank into the new will also bring MAJOR changes to our Free version. Four years ago we promised wineries that social media listening about their brand on VinTank would be free as long as I am CEO. We always honor our word and intend to maintain that promise. However, in the upcoming months we will be merging the two platforms for both our free and paying customers so you only have to log into one place to get EVERYTHING.  This will also show up in the VinTank mobile app for iPhone/iPad. We are excited to only have one VinTank to rule them all.

However, due to some extreme abuse by some social media and PR agencies, and some wineries that will be unnamed, you must log into VinTank daily to see the messages and respond. After 24 hours we will archive them and you will only be able to access older/archived conversations if you are a paying customer.

We Drink Our Own Kool-aid About Service

We know there are lots of software solutions to choose from. Just like our statements the way to succeed as a winery is service, we do the same at VinTank. If you are a customer you know how responsive we are to service in any form. Here are a few examples of the way we put service first.

As most of you know VinTank is now in Yountville next to Cornerstone Cellars and we welcome visitors.  In fact, if you show up in person we give you a copy of The Thank You Economy by Gary Vaynerchuk (while supplies last) and give you 1:1 training. Just give us a couple of days notice and we’ll make sure to roll out the red carpet.

Please remember that we host DAILY training sessions every weekday at 10 am PST.  You can join anytime and as frequently as you’d like at >> https://global.gotomeeting.com/join/691415853

Did you know that we have a VinTank community on Facebook where you can share ideas, get advice, submit bugs, ask for new features, or just chat with us? Please join us here: https://www.facebook.com/groups/vintankcommunity/

Are you going to the ShipCompliant event in May? If so, please join us in a private VIP suite for 1:1 training, wine, and more. Please register here (spaces are limited): Get Social at Shipcompliant 2014

Finally have you seen our app? It put’s all the power of VinTank into your pocket. Download it HERE!

Tax Day Promotion

Tomorrow is Tax Day <insert collective moan>. With all the changes we have about to happen, we wanted to give you a bit of rebate if you sign up for VinTank Lite for an annual license (two months free for signing up for a year).

To use your voucher, please click the Purchase Now button below. You will be taken to a shopping cart page where you can complete your purchase and begin using VinTank Lite: Purchase Now

You can also use your voucher by browsing the available products, adding VinTank Lite to your shopping cart, and applying your voucher by entering the voucher code TAX14 on the shopping cart page. Note: this voucher is only valid from 4/13/14 to 4/16/14.

If you have any questions, comments or suggestions, you can reach us on our contact page (a Contact Us link is always available at the bottom of every page in VinTank) or via email at support@vintank.com.

Big Data VinTank Style

Somehow, quietly, we’ve managed to cross analyzing ONE BILLION conversations. As one does, we’ve made an infographic to celebrate that milestone:

 

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