Features
Social Listening
Immediately see all relevant online conversations and collect information on the people who are talking about your wines.
Social Engagement
Directly engage with your new and existing customers through the Social Connect Platform. Connect your Facebook, Twitter, LinkedIn and more of the most popular social web accounts for deeper engagement opportunities and connections.
Campaign Reporting
Run detailed reports about your campaign results that will showcase results of your social media efforts. Standard reports include categorized mentions, trending, historical comparisons, social media channel success and more.
Internal Workflow
Determine sentiment of your brand conversations along with commenting, tagging and more. These internal workflow tools will allow you to additional customized reports and analytics on your monitoring campaigns.
Customer Insight
Gain access and insights on your customers along with detailed information to let you see how they interact with your brand. Additional details include their social profile, with the ability to directly follow/interact within the platform, append overall customer records including custom notes and customer type, and more.
Dashboards
Upon log in you see an immediate overview of your social footprint including, brand activity, new social media results, new customers, historical trends, daily averages, and more.
